1. What do you do with the dog poop?

We haul away your dog's waste...Free of charge.

2. Will you service my yard less often than once per week?

Yes, we will offer bi-monthly rates...please see Price List for further fees.

3. Do you service yards more often than once per week?

We do offer twice a week service on either Mondays and Thursdays, Tuesdays and Fridays, or Mondays and Fridays depending on your location. We are making two different trips so we just charge double the normal weekly rate.

4. What do you do about locked gates?

We carry a key ring for lock keys. If you have a code or combination lock, we can keep the access number on our route sheet for reference. 

5. Do you lock and close the gate?

Our #1 Rule is to leave the gate the way we found it. 

6. Our dog is a runner/escape artist. Is this a problem?

Not normally. We always are aware of the dogs in the yard as we are entering and exiting. We are always carrying our tools with us which generally makes the dogs keep their distance. These tools also help to fill the voids between our bodies and the gate discouraging even the quickest dogs. 

7.  I have a scary dog.  Will you still scoop my yard?

Yes. In most cases we can make friends with the dog while you are there and not have any further problems. If we continually have problems, then we will ask you to either leave the dog in the house while we scoop or make similar arrangements to help avoid a bite. 

8. Do you use anything like mace?

No. We only carry dog biscuits with us. We find that it is usually easier to earn a dog’s friendship through his stomach.

9. Can I change my service day?

We will always work to accomodate you and your schedule...please give us a call so that we may arrange our schedule to fit your specific needs. 

10. Do you cover both the front and back yards?

Yes, we always clean the entire yard...as this will be covered in your initial meeting and quote.  Large yards will be priced on a case by case basis. 

11. Do I have to pay if I go on vacation?

Not if you take the dogs with you or board them. Contact us before your vacation and we will credit you the skipped weeks.

12. Is my scooping day ever going to change?

We periodically need to move your pick-up day to optimize our use of personnel and growth. We will notify you at least one week before the change takes effect. We appreciate your understanding about these changes and we will try not to change your pick-up day often. 

13. Do you work in the rain?

Yes, we work in all weather. Occasionally, due to ice, snow, or unusually heavy rains, we may be unable to make your regularly scheduled pick-up. If this happens, we will reschedule as soon as possible.  If we are unable to reschedule, we will clean up the two-week accumulation on the next scheduled visit. 

14. I don’t mow my yard every week. Is this a problem?

We are striving to provide the best service possible, but we are only able to clean up what we can see. If the yard is overgrown or covered in leaves, we have trouble mining all those hidden treasures. Please assist our search so we can keep your yard as clean as possible. 

15. Do you charge extra for the first visit?

We do have an $30 initial cleanup fee that we add to the normal weekly charge on the first visit only if it is necessary. If your yard takes us a really long time to cleanup then we would charge extra. We practically never charge it. 

16. Do I have to sign a contract?

No, there are no contracts, but we prefer that you finish the current month’s service. 

17. Why are one-time scooping prices higher?

Due to the fact that one-time scoops tend to be for very dirty yards, and that our main focus is on recurring business, we have a different graduated price scale for this service.